From December 24 through January 1, our staff will be taking some time off, so replies in this forum may take a little longer than usual.
Our public support forums are always open, in case you have any questions that the community might be able to help with. If you need a refund and it’s within 30 days after your theme purchase, you can get one directly through your dashboard, under Store > My Upgrades.
If you are new to WordPress.com, you might want to check out a step-by-step guide to all things WordPress and our support documentation.
We wish you all a lovely holiday season. Happy blogging and see you in 2014!