Runs Very Slow or Not at All in IE 11

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  • #110164 Resolve

    jajsamos911

    I just bought Newsy and I noticed that it runs very slowly in Internet Explorer 11. The gallery carousels mostly don’t work. They launch but advancing slides mostly doesn’t work or extremely slow.

    It runs better in Firefox 27.

    The blog I need help with is thepracticalpsychosomaticist.com
    #146792

    Kathryn P.
    Happiness Engineer

    Hi there, would you mind having a look at the gallery support page and let me know if the test galleries there have the same issues in IE11? Thanks very much.

    http://en.support.wordpress.com/images/gallery/#examples-of-gallery-styles

    #146804

    jajsamos911

    Hello,

    I didn’t find anything at the link pertinent to my problem. I’m currently at my office where our IT dept. has not upgraded yet from IE 8 and will not upgrade FireFox from vers. 17.0.8.0.

    The gallery carousel launches in IE 8 (which I won’t be using on my home computer). However, it’s too blurred to read and the slides are shifted over to the far left. I can advance them, though.

    It barely launched in IE 11 on my home computer last night and was essentially stuck, giving a “…page not responding” error message.

    Thanks.

    #146809

    Kathryn P.
    Happiness Engineer

    The link is pertinent because it will tell me if you’re having trouble loading any gallery or just the ones on your blog. Would you mind trying it for me?

    You might also like this related post about troubleshooting: http://en.blog.wordpress.com/2014/01/21/wordpress-advanced-troubleshooting/

    Could you please give me a link to one of the galleries on your site so I can do some further testing in IE11? Thanks.

    I tested http://thepracticalpsychosomaticist.com/ and I found that it loads slowly in my Firefox browser without even finding a gallery to look at. I think it’s loading slowly because you’ve added too many things to the home page all at once:

    Document Size from http thepracticalpsychosomaticist com

    You can fix the loading speed problem by:

    – reducing the number of widgets

    – reducing the number of images

    – reducing the number of posts displayed on the front page, under Settings > Reading

    If you try some of those updates, I bet you’ll see some really nice improvements on speed!

    #146815

    Kathryn P.
    Happiness Engineer

    Another thing to try is reducing the size of some of your larger images. For example, the images with the little girl are weighing in at 1.2MB and are 1650px x 1238px in dimension. In general, we recommend that images being uploaded are no more than 1000px in width and then optimized to where they come out at 100k in size, or less. One of my colleagues used an image-compression program to reduce the same image to just 89K.

    We have a really handy page which explains more about how to optimize images for the web:

    http://en.support.wordpress.com/media/image-optimization/

    #146817

    jajsamos911

    I am such a geezer and I’m so sorry I misunderstood you about trying the gallery at the link you provided. I tried it on my work computer and the old FireFox seems to load the galleries at the link just fine.

    But I’m sure you’re right about my overloading the home page and I’m going to clean up my act just as you suggest.

    A link to to one of the galleries is http://thepracticalpsychosomaticist.com/2014/01/29/cpcp-rapid-two-step-screen-for-delirium-by-medical-students/#jp-carousel-22583

    Thank you very much for your help!

    #146819

    Kathryn P.
    Happiness Engineer

    My pleasure. :-)

    Thanks for the link to one of your galleries. A colleague of mine tested this gallery in IE11 and it loaded quickly and worked fine on his machine – he was able to scroll through the images normally.

    Let me know how it goes after you trim things down and see if that helps the galleries as well. Thanks!

    #147008

    jajsamos911

    Things are going much better. Many thanks for all your help!

    Jim

    #147025

    Kathryn P.
    Happiness Engineer

    Hey Jim, I’m really glad to hear things have improved, thanks for letting me know!

    I’m marking this thread as resolved and closing it, but feel free to start a new one if you need help with anything else.

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