Mood Import Failing

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  • #164676 Resolve

    alysmcbd

    When I try to import the one page mood I get the error:

    Could not write files into directory: /wordpress/core/4.9.7/wp-content

    #164677

    alysmcbd

    theme is trying to install files into /wordpress/core/4.9.7/wp-content instead of /opt/sites/1142492/wpcom-1142492/wp-content

    #164679

    C. Kitahara

    Hi there!

    theme is trying to install files into /wordpress/core/4.9.7/wp-content instead of /opt/sites/1142492/wpcom-1142492/wp-content

    I checked your site and I noticed that the theme you are using, although it’s also called Mood, isn’t the same as the one found in WordPress.com theme’s showcase here:

    https://wordpress.com/theme/mood

    … and for which this support forums are meant.

    The Mood theme you are using is this one:

    http://mthemes.net/docs/mood/

    According to their site, you can get help here:

    https://mthemes.ticksy.com/

    I see in your support history that you have already contacted us via Live Chat about this issue. My advice now is the same you got them: contact the theme’s developers if you have an option to choose the correct folder to import your content to.

    If you need more help from us to solve this issue, please head to Live Chat again here:

    https://wordpress.com/help/contact

    I’ll solve this ticket for the moment.
    Cheers!

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