Mobile view issue / 2

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  • #164628 Resolve

    Maggie Winnall

    Often times when I preview a post or when I’ve clicked through to my site from Instagram, the image appears to be magnified ,extending offscreen and ‘slips’ when I try to scroll through. I wait for the image to adjust but it doesn’t. I am using my iPad mini.
    I do click the ‘website’, ‘tablet’ and ‘mobile’ options and the mobile option is the most reliable. If I’m having problems then chances are my viewers are too.

    Thank you in advance for your help.
    My site is

    The blog I need help with is

    Kathryn P.
    Happiness Engineer

    Hi there – I see the issue.

    It looks like you’ve set up what’s called “framed” or “masked” domain forwarding at your domain registrar, which looks like GoDaddy. You’ve set to forward to Using framed/masked forwarding breaks the theme’s responsiveness, so your site is no longer able to adjust automatically to different screen sizes, as it should normally.

    Since you have a Premium plan on, the solution to this would be to (1) remove the domain forwarding at GoDaddy, and then (2) map the domain to your site. This wouldn’t cost anything extra, as it’s included in your plan.

    Follow this guide to mapping your domain:

    Also just a heads-up that since your site has a Premium plan, you’re entitled to live-chat and email support, accessible here:

    You’re welcome to still post in these forums, but those other support avenues may be faster, and you’ll always get a staff reply.

    Feel free to reach out there if you need any help mapping your domain.

    Once your domain is mapped instead of forwarded via GoDaddy, the issue should be fixed.


    Maggie Winnall

    Hello Kathryn P.,

    Thank you so much for your help ! This problem solving might seem quite logical to you but for me its like magic !

    My new theme, Photo Blog links beautifully from Instagram now and I hope this information will help others too .

    Thank you !



    Kathryn P.
    Happiness Engineer

    Wonderful, I’m glad everything looks good now!

    I’ll mark this thread as resolved but feel free to start a new one if you need help with anything else, or contact us via live chat or email.


    Kathryn P.
    Happiness Engineer

    As another tip, you can set your domain as the site’s primary domain so it’s what visitors see in the address bar by following the guide here:

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