JPG on front page not loading on IE8

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  • April 2, 2014 at 4:42 pm #110866 Resolve

    Sean Power
    Member

    Recently you offered me support in making our front page look better on mobile devices.

    http://ppahs.org/

    It’s come to my attention that for some users the website doesn’t load properly. The featured image on the home page doesn’t open. I took a look in BrowserStack and it appears the problem is isolated to Internet Explorer 8.

    I found one thread that deals with a similar issue but I’m afraid I’m not strong enough at CSS to target the image.

    That thread:

    http://premium-themes.forums.wordpress.com/topic/internet-explorer-compatibility-again?replies=2#post-46419

    How can I fix the home page for IE8? (It’s not appropriate for this organization to point toward the IE8 Countdown website).

    The blog I need help with is ppahs.org
    April 2, 2014 at 8:42 pm #149357

    Kathryn P.
    Happiness Engineer

    I looked at the page in Browserstack and see what you mean. There is a red X where the image should be, meaning that for some reason IE8 thinks the image doesn’t exist at that URL, even though it does.

    I consulted my colleague Sheri (designsimply) on this and she helped me get to the bottom of the issue.

    The Forefront theme uses HTML5, which is common in most newer web design practices. The IE8 browser does not have full HTML5 support, and so the “figure” HTML element that is being used to display that image in the theme is not being read properly by the older, very outdated IE8 browser.

    From Microsoft:

    The figure element is only supported for webpages displayed in IE9 Standards mode.

    http://msdn.microsoft.com/en-us/library/ie/gg593038%28v=vs.85%29.aspx

    In general, WordPress.com supports these browsers: http://browsehappy.com/

    Internet Explorer 8 was started 5 years ago, and even Microsoft is ending official support for it on April 8th.

    http://support.microsoft.com/lifecycle/search/?sort=PN&alpha=internet+explorer&Filter=FilterNO

    http://windows.microsoft.com/en-us/windows/lifecycle (IE8 support follows the parent Major Project, which is Windows XP in this case)

    To support IE8, you would either need to change to an older theme, or a theme that does not use HTML5 and is designed to support IE8, or switch to a WordPress.org setup where you can hire a designer to code a theme that supports IE8 for you. Most designers and developers charge extra for such a service these days since it is difficult to provide this kind of support for very outdated browsers.

    Just let me know if you have any other questions.

    April 2, 2014 at 9:33 pm #149358

    Sean Power
    Member

    Thanks, Kathryn.

    April 2, 2014 at 9:55 pm #149359

    Kathryn P.
    Happiness Engineer

    My pleasure. I’ll close this thread now, but feel free to start a new one if you need help with anything else.

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