Installed on wrong blog

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  • #109874 Resolve

    activelifestore

    Hi there. I have just purchased this great theme but it has been installed on the wordpress.com hosted blog that I do not use as opposed to my other main blog. How do I get my recently purchased theme onto the correct blog?

    Thanks

    The blog I need help with is www.activelifestore.com
    #145719

    Kathryn P.
    Happiness Engineer

    Hi there, you can transfer the theme to another site on your account by logging into your dashboard on the blog that now has the theme, and heading to Store > My Upgrades. Click “Transfer to another site” and follow the prompts.

    Screenshot: http://en.support.wordpress.com/themes/premium-themes/#how-to-transfer-a-premium-theme

    I had a look on your account and I don’t actually see any other WordPress.com sites – do you have one under another username? What’s the address of the WordPress.com site to which you want to transfer the theme?

    #145733

    activelifestore

    It is self-hosted! That was probably important to mention. I just want the zip file of theme I purchased! Is this possible? Thanks for your time.

    #145734

    activelifestore

    Blog is http://www.activelifestore.com/blog . I know it is not necessarily attached to our wordpress.com account, however it does show up on the upper right drop-down under ‘my blogs’. Thanks so much.

    #145735

    Kathryn P.
    Happiness Engineer

    Thanks for clarifying that you have a self-hosted site. Themes purchased on WordPress.com can only be used on a WordPress.com site. They can’t be downloaded or transferred to a self-hosted installation.

    You can get a full refund for the theme under Store > My Upgrades, by clicking the Cancel and Refund button for up to 30 days after purchase.

    You can purchase the self-hosted version of Newsy from Themify:

    http://themify.me/themes/newsy

    Just let me know if you need further help.

    #145741

    activelifestore

    Thanks for your help.

    #145744

    Kathryn P.
    Happiness Engineer

    My pleasure. I see that you’ve issued yourself the refund, so I’m closing this thread now. Do feel free to start a new one if you need further help with anything.

Viewing 7 posts - 1 through 7 (of 7 total)

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