ie8 & ie9 issues with instagram, photo gallery, and "Follow" widgets

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  • #107567 Resolve

    The Sugar Breakup.

    When viewing “thesugarbreakup.com” under “ie8” & “ie9” web browsers, there are a few rendering issues with the following widgets :

    1. instagram : the photo comes out twice as long and “stretched” compared to how it works (correctly) by displaying the photo “unstretched” for every other web browser (eg. Chrome, Safari, Firefox)

    2. photo gallery : the photo icon buttons are spread out down the page rather than grouped together as per every other web browser (ie9), or the photo icon buttons are tiny and compressed (ie8).

    3. follow widget : the “Subscribe” button (or in the case of our site, “Keep Up!” button) is a wierd washed out gray colour rather than the green colour that renders on every other web browser.

    Are the above issues possible to be addressed in ie8 and ie9 using this premium theme?

    The blog I need help with is thesugarbreakup.com
    #137115

    The Sugar Breakup.

    Please note – I have moved the photo gallery widget to only appear within the “Us / About Us” page of the site.

    #137857

    Michelle

    Hi there,

    First off, I apologize for missing this thread earlier.

    We no longer support Internet Explorer 8 since it is two versions older than the current version, IE 10. The Great Adventure was launched after we dropped support for IE 8.

    However, I will look into the display issues you reported for IE9 and make the necessary fixes. Once the fixes are in, I’ll let you know.

    #139604

    Michelle

    Hi there, just wanted to let you know that I’m still looking into this. Apologies for the delay. I should have an answer for the IE9 display issues shortly.

    #139642

    Michelle

    Hi there, I have taken a closer look at this.

    The Photo Gallery widget looked fine to me in IE9. Here is a screenshot of what I see when I look at it in IE9. Is this different from what you see?

    3. follow widget : the “Subscribe” button (or in the case of our site, “Keep Up!” button) is a wierd washed out gray colour rather than the green colour that renders on every other web browser.

    I’ve made a fix to the theme so that the button stays green in IE9.

    Again, apologies for the delay in getting this fixed, and let me know if you have any questions.

    #139657

    The Sugar Breakup.

    Thank you, have you checked the photo gallery widget in IE8 ?

    I know this is a pain, and I don’t personally use IE since it’s just so bad at rendering HTML, but am getting questions from a few Windows users who don’t understand that the internet / web is _not_ IE (or google).

    #139658

    The Sugar Breakup.

    Sorry, just looked up a page and caught your comment on no longer supporting IE8, thanks.

    #139661

    Michelle

    Yes, we encourage use of the latest browsers as much as possible. If you have users who are using older browsers, they can find links to download the latest version of their browser of choice on this page: http://browsehappy.com/

    #140429

    Kathryn P.
    Happiness Engineer

    Hi there, I’m closing this thread but feel free to start a new one if you need help with anything else.

Viewing 9 posts - 1 through 9 (of 9 total)

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