November 6, 2013 at 10:39 am #109063
Hello, I just bought this theme this morning.
I made a custom image for my main page header. It is exactly the right size that is specified. I uploaded the photo and it is not displaying properly.
It’s only showing the very bottom of the header image on the site after I upload and save changes. The whole upper half is cut off and it looks like a thin strip across the page.
Help would be much appreciated. Thank you!The blog I need help with is jasmineinwonderland.comNovember 6, 2013 at 6:23 pm #142705
Hi there, in order for the Wire header image to appear at its full height, you need to check off the option to “Show header text with your image.” under Appearance > Header. That will display your site title and tagline on top of your custom header graphic, at its full height.
Right now there is no way around this requirement, but I’ll let you know here if anything changes.November 6, 2013 at 6:36 pm #142706
Okay, so one more question because I really like this theme and don’t want to have to refund and get another one…
I have my blog name in the header I created, so I can’t have those huge letters blocking my picture. Once I click show header text with image, will I be able to get rid of the text with some type of code so I have a full sized header image and nothing else?November 6, 2013 at 6:43 pm #142707
Once I click show header text with image, will I be able to get rid of the text with some type of code so I have a full sized header image and nothing else?
Yes, you would be able to do that with a bit of CSS code that I could supply you with. You’d need the Custom Design upgrade to be able to add custom CSS, though.
I’m asking our developers to take a look at this and see if they might be able to remove the requirement to display the site title and tagline to get the image appearing at full-size – I’ll keep you posted here.November 6, 2013 at 6:50 pm #142708
Thank you.November 7, 2013 at 4:43 pm #142753
Hi there, I have some good news! Our developers have added an option under Customize > Theme Options, that will allow you to check a box to display the header at full size – even with your site title and tagline are hidden. It’ll look something like this: https://cloudup.com/c1c9gK4zGKH
I noticed you’ve changed themes, but if you switch back to Wire you should be able to check that box to display your full-sized header.
Please let me know how it goes – thanks!November 8, 2013 at 10:16 am #142788
I enabled that, but then the problem I run into is it doesn’t display the whole header on my computer, because it’s way too big.
My custom header had my picture as well as text, but after enabling the new option you can’t see my picture or half of the text. It just zooms into a random part of the header and shows that.
I’m going to try another theme, but thank you so much for your help. I can send a screen shot if what I said doesn’t make sense.November 8, 2013 at 2:26 pm #142798
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