Facebook Sharing doesn't work (properly) via Publicize/Twitterfeed/Share Button

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  • #110289 Reply | Resolve

    Gerrit Eicker

    I’ve got massive problems to share the blog’s content to its FB-page:

    1. It does work in general (via Publicize, Twitterfeed and even the share button), but it doesn’t work as intended.

    2. Instead of using the “featured image” it seems to use the blog’s logo image. – Test it yourself by clicking on the Facebook share button here for example: http://blog.gardora.net/2014/02/18/caring-for-roses/

    This is especially amazing when using Publicize which states: “To exert the most control over which image is shown, set a featured image for each post”; http://en.support.wordpress.com/publicize/

    How can I make any of the tools (Twitterfeed preferred) using the featured image?

    The blog I need help with is blog.gardora.net
    #147215 Reply

    Corey McKrill

    Hi there!

    I’m not sure why this is happening, because the Facebook meta tag in the source seems to be referencing the correct image:

    <meta property="og:image" content="http://gardenflora.files.wordpress.com/2014/02/rose_ccbysa_susann_nilsson.jpg" />

    I’m going to loop in a WordPress.com staff member to help us troubleshoot this.

    #147228 Reply

    Kathryn P.
    Happiness Engineer

    To see whether your og:image – the graphic WordPress.com is telling Facebook to use as the thumbnail image when the post is shared – meets Facebook’s technical requirements, I put the URL of your post into the Facebook debugging tool. It can be accessed here while logged into a Facebook account:

    https://developers.facebook.com/tools/debug/

    The results are here:

    Object Debugger

    As you can see, Facebook mistakenly thinks your image is smaller than its 200px X 200px minimum, when in fact it’s 1140px X 700px.

    This is frustrating, but unfortunately it’s not something in our control to fix. I wish I had a solution to offer, but Facebook can be quite glitchy on this front. Sorry I don’t have better news.

    #147232 Reply

    Gerrit Eicker

    Well, obviously WordPress.com is not providing the correct image URI then:

    Object Debugger

    The URI in the part you’ve marked red points to the Gravatar image. Why?

    #147233 Reply

    Gerrit Eicker

    Ah, sorry, it uses the blavatar image then.

    Anyway, why on earth doesn’t WP provide the huge image?

    The appears in the rss-feed: a smallish, scaled down version.

    #147234 Reply

    Gerrit Eicker

    Do other Themes have the same problem? If not, which one works?

    #147237 Reply

    Kathryn P.
    Happiness Engineer

    Let me try to explain a bit more. As you can see in Corey’s link that he posted above, which was pasted directly from your post, WordPress.com is actually serving the correct, large, image to Facebook:

    <meta property="og:image" content="http://gardenflora.files.wordpress.com/2014/02/rose_ccbysa_susann_nilsson.jpg" />

    You can see this yourself in your own browser if you have the post open and select View Source from the browser’s menu.

    You can see the image here:

    http://gardenflora.files.wordpress.com/2014/02/rose_ccbysa_susann_nilsson.jpg

    The Facebook og: image tag isn’t being generated by the theme, so this is not a theme issue – it would be the same in any theme, and the og:image being served is actually the right one.

    In the screenshot I provided, it says that Facebook wants to use the Gravatar image because the image provided in the og:image tag isn’t large enough. However, that isn’t true – as you can see above, the image is many times larger than the minimum required.

    Unfortunately, the problem is really at Facebook’s end in this case.

    #147260 Reply

    Gerrit Eicker

    “Unfortunately, the problem is really at Facebook’s end in this case.”

    So Publicize isn’t working at all on WordPress.com? Sharing to Facebook (oh, and Google Plus by the way) isn’t working at all on WP.com? I simply can’t believe this.

    Is it possible that although the og:image-tag is pointing to the full size image … WP.com is handing out only a smaller sized version of the image when Facebook (or Google Plus or any other third party) fetches the URI? Just like it does in the RSS-feed by adding a w=150? http://blog.gardora.net/feed/

    #147289 Reply

    Hi! I’m stepping in here to help out.

    Publicize is working. Its job is to send data to social media services in the right format, and as you can see by looking at the og:image tag for your posts, that is working properly.

    Is it possible that although the og:image-tag is pointing to the full size image … WP.com is handing out only a smaller sized version of the image when Facebook (or Google Plus or any other third party) fetches the URI?

    The one you see in the page source is the exact same image others will see, including third party services.

    When there are problems with a feature that depends on two separate services (such as WordPress.com and Facebook in this case), I’m not quick to blame either side. What I can do from my end is help check the data and make sure what is being served is correct.

    Based on the information provided so far, including the research we did for you on our side to take the time to look through the page source for your posts and help you check your featured images, I think it’s accurate to say the data on the WordPress.com side is correct.

    I also even noticed that after checking Facebook’s debugging tool for the same post again, I don’t see the error any more and the image looks correct:

    https://cloudup.com/ch6Z51TGLKN

    It also looks correct to me now directly in Facebook:

    https://cloudup.com/iyBskIw1Te3

    Nothing has changed regarding Publicize or og:images on the WordPress.com side (which you can see by looking at the page source for your posts), so this indicates to me that something did change on the Facebook side. Facebook makes changes all the time and sometimes how they read in images is unreliable.

    If you continue to have trouble with this issue, my advice from here would be to check with Facebook to see if they would also be willing to check on the data from their side for you.

    #147297 Reply

    Gerrit Eicker

    Interesting. Anyway, thanks for your help. Facebook-sharing (via the FB-button) seems to work now. Will try use Twitterfeed/Publicize now.

    #147300 Reply

    Gerrit Eicker

    It works. Great. Thanks. http://www.facebook.com/Gardora

    #147301 Reply

    Awesome! Maybe Facebook has fixed whatever the trouble was before.

    #147303 Reply

    Note: I did check the http://blog.gardora.net/2014/02/21/caring-for-fruit-trees/ with the Facebook debugger tool and I noticed that after viewing posts there and then refreshing, the og:image error message goes away. So, that might mean that if you use that tool to check the post first and then publish a link to Facebook, that’s what’s making it work on the Facebook side (this is totally a guess). Now that I think about it a bit more, I’m not sure it will work on the Publicize front. If you run into trouble, do try checking with Facebook to see if there’s anything at all they can do to help you check to see what the problem might be.

    #162815 Reply

    mdbookcovers

    Hey jumping in on this thread cause I can’t find another similar. Though this is a outdated thread I have no idea if anyone will see this post. I’m having trouble with facebook share button. What I’m seeing is an error saying the file or directory can not be found? I made the button via facebook share site and it generates the code for you but unless I have to first publish my page Which doesn’t make that much sense since I can see the twitter share button perfectly fine without publishing my page then yeah I have no idea what’s going on all I did was copy and paste it in the same order as I did with the twitter one so it should work fine but yeah it’s not so any help any ideas please?

    #162819 Reply

    Kathryn P.
    Happiness Engineer

    Hi mdbookcovers – could you please start a new thread in the general forums and be sure to provide a link to your WordPress.com site? These forums are for help with premium themes from WordPress.com but it sounds like your issue is not theme-related, and I’m also not sure if your site is hosted here at WordPress.com.

    If your site is self-hosted, you can get help by posting your question in the WordPress.org support forum:

    http://wordpress.org/support/

    You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:

    https://wordpress.org/support/register.php

    Good luck!

    #164056 Reply

    Abbas Djavadi

    Hi there. I’ve got cheshmandaz.org (in Persian/Farsi). Theme: Opti. The share buttons below each post are working fine EXCEPT for Facebook. NO, it’s not about the size of the image or debugging etc. And it is NOT about a specific post. It’s the same with all posts. I have tried to debug. Photo size is normal. But once shared, both image AND summary would not load. Just a link with the site’s name.
    Can somebody please help? Thanks.

    #164057 Reply

    Abbas Djavadi

    The only explanation I have is that WP’s recent Publicize update has some bugs. I checked and compared older and newer posts. Older ones are mostly being shared without any problems, newer ones are NOT.

    #164058 Reply

    Abbas Djavadi

    OK, now maybe one more hint that could be helpful for those who can help: you try to share one post on FB through publicize and it does not work. THE SAME post can be shared on FB without a problem (with summary and image) through using the WP’s shortlink. Strange. It seems there could be a problem in the original URLs that the shortlink does not have.

    #164059 Reply

    Abbas Djavadi

    At any rate, PUBLICIZE does NOT work and people cannot share the posts properly on FB.

    #164060 Reply

    Kathryn P.
    Happiness Engineer

    Abbas – Facebook has been having an intermittent issue on their end, which they are tracking here:
    https://developers.facebook.com/bugs/1943853322556389/

    We are in contact with Facebook as they work on fixing the problem.

    I’ve posted a workaround here in the meantime for manual sharing:
    https://premium-themes.forums.wordpress.com/topic/featured-image-doesnt-show-when-post-to-facebook?replies=16#post-112057

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