Espresso theme not working in IE v.11

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  • #164096 Resolve

    Lisbet S. Hansen

    While the theme works great in Chrome and Safari, it looks terrible in IE v.11.

    What can I do?

    The blog I need help with is covered.telenor.dk
    #164097

    Kathryn P.
    Happiness Engineer

    Hi there – I looked at your site in IE11.321/Win 10 but I couldn’t see any issues. I checked the homepage and spot-checked individual posts as well as category pages linked from your menu.

    Could you please provide the following info:

    – What operating system
    – What exact version of IE11
    – What browser window size
    – What device

    If you’re not sure about any of the first three items, please visit http://supportdetails.com/

    – Please also provide a screenshot

    Here’s a guide on how to make a screenshot:
    http://en.support.wordpress.com/make-a-screenshot/

    You can upload the screenshot – in a graphic format like JPG, PNG, or GIF – in your Media Library so I can see it. Thanks.

    Please also provide a link to the specific page or post where you take the screenshot.

    Thanks!

    #164098

    Lisbet S. Hansen

    Thank you for your reply. Please find answers below:

    – Operating system: Windows 8.1 Enterprise
    – IE version 11.0.44
    – Browser window size: 22″
    – PC

    I have uploaded a screenshot to the media library.
    Link to screenshot: https://covered.telenor.dk/

    Hope that helps :)

    #164101

    Kathryn P.
    Happiness Engineer

    Hi there, thanks for the details and the screenshot.

    I looked at your site again on Windows 8.1 with IE 11.0.8 and still haven’t been able to see any issues.

    In your screenshot, it looks like the fonts aren’t loading, among other issues. It’s possible something in your specific IE/Windows installation is blocking the loading of third-party resources (like Google Fonts) or interfering in some way with the proper display of your site.

    Since you’re running an Enterprise version of Windows, do you have an IT department that you might be able to ask to look into this? Perhaps a security setting in IE, browser extension, or firewall is preventing things from loading properly in IE? Those are some avenues you could explore.

    #164102

    Lisbet S. Hansen

    Thank you for looking in to this, I will check with our IT department and see if they can help.

    Best,
    Lisbet

    #164103

    Kathryn P.
    Happiness Engineer

    Good luck – I hope IT can help find the culprit.

    #164108

    Lisbet S. Hansen

    Hello again :)

    I had the Online department take a look at this, and you are correct, it is our internal server settings that is routing the site to IE v.7.
    The online depart has informed me that I need to add a bit of code to the header on the site. In order to do this I attempted to install the Headers and Footers plugin. However this is not possible because the site is hosted on our servers and does not point to wordpress.com.
    I was then trying to see if there is some clever hack, where I can add the code to the Custom CSS. But this is not working either.
    The code I should add to the site’s header is this: <meta http-equiv=”X-UA-Compatible” content=”IE=edge”>

    Is there anything you can do to help?

    Thanking you in advance

    Best,
    Lisbet

    #164109

    Kathryn P.
    Happiness Engineer

    Hi Lisbet, your site’s Business plan actually does support plugins, so if adding this code is important to you, you could accomplish that. If you go the Plugins area in your dashboard and click “Add” you should be able to upload the one you want.

    If you’d like to walk through this in real-time with a Happiness Engineer, please feel free to use our live-chat support here, and they will guide you through it:

    https://wordpress.com/help/contact

    #164110

    Kathryn P.
    Happiness Engineer

    p.s. Activating a plugin requires a change to your site’s underlying infrastructure, so it’s possible you might need to readjust a few settings afterwards. A Happiness Engineer will be glad help you in live chat if you need any assistance following activation.

    #164111

    Lisbet S. Hansen

    Hi Kathryn

    I tried to install plugin, but can’t. I get this message when attempting: No WordPress.com name servers: Use WordPress.com name servers on your custom domain to resolve.

    When I go to resolve, I am asked to validate domain, when I do this, it says the domain is validated and everything appears ok – but when I reattempt to install the plugin I get the same message again.

    I then contacted wordpress via the chat, and received this communication:
    WP.comTue, Aug 29, 1:50 PM
    To install plugins, the site needs to have a custom domain or mapped domain pointing to WordPress.com. What doesn’t work at the moment though are subdomains.

    telenorcovered Tue, Aug 29, 1:50 PM
    So how can I add a code snippet to the header?

    WP.com Tue, Aug 29, 1:52 PM
    Codes, likely Javascript codes can be added after you install a plugin, which will enable an infrastructure component that allows codes to run on WordPress.com. Whether that can be added to the header, I’m not sure. It will depend on the theme features, or if it requires a plugin that can modify headers.

    telenorcovered Tue, Aug 29, 1:54 PM
    and if it requires a plug in, I won’t be able to do it because the site is not pointing to wordpress.com – is that correct?

    WP.com Tue, Aug 29, 1:54 PM
    Yes, that is, you will need to register or map a domain name that will enable plugins on your site.

    ——–
    Now I am at my wits end, and don’t know how to get the problem solved…

    #164112

    Kathryn P.
    Happiness Engineer

    OK, so what this means is that because your mapped domain is a subdomain – covered.telenor.dk – you won’t be able to add plugins. The subdomain is the “covered.” part before the main domain (telenor.dk).

    You’d need to map another domain to your site that isn’t a subdomain if you wanted to be able to add plugins.

    So how can I add a code snippet to the header?

    You won’t be able to add the snippet.

    I had the Online department take a look at this, and you are correct, it is our internal server settings that is routing the site to IE v.7.

    Could your IT department change this setting? IE7 is an extremely old browser released 10 years ago, which is not compatible with modern web standards.

    #164414

    Kathryn P.
    Happiness Engineer

    Lisbet – I just wanted to let you know that it’s now possible to upload plugins on sites with subdomains, that have the Business plan – like covered.telenor.dk.

    Please see the section “Mapping a subdomain to a Business plan site” here:

    https://en.support.wordpress.com/domains/map-subdomain/

    If you’d like a Happiness Engineer to walk you through it, please use the live chat support system here:

    https://wordpress.com/help/contact

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